Refund policy

RETURN AND REFUND POLICY

At PELVANI WATCHES, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order.

RETURN ELIGIBILITY

To be eligible for a return, the item must:

- Be returned within 30 days of delivery;
- Be unused, unworn, and in its original condition;
- Include all original packaging, accessories, manuals, protective materials, and tags;
- Show no signs of wear, damage, alteration, or improper use.

Items that do not meet these conditions may not be eligible for a refund.

HOW TO REQUEST A RETURN

To request a return, contact our customer support team at:

support@pelvaniwatches.com

Please include your order number, the email address used to place the order, and the reason for the return.

Returns sent without prior authorization may not be accepted.

After your return request has been approved, our support team will provide the necessary return instructions.

RETURN SHIPPING

Unless the item received is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable unless required by applicable law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at support@pelvaniwatches.com.

Please provide your order number and clear photos or videos showing the issue so that we can evaluate the situation and provide an appropriate solution.

REFUNDS

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

EXCHANGES

If you would like a different product, model, or variation, please contact us at support@pelvaniwatches.com.

Where applicable, our team will provide instructions regarding the available exchange options.

ORDER CANCELLATIONS

If you wish to cancel or modify your order, contact us as soon as possible.

Once an order has entered processing or has already been shipped, we may no longer be able to cancel or modify it.